This client-facing role provides assistance to our software clients, who are typically actuaries and other sophisticated users at major insurance companies. This includes understanding their needs and helping them use our tools to effectively accomplish their requirements; providing help with installation and technical support issues; and providing training, implementation, and customization assistance.
Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
About Our Practice
Milliman’s Property & Casualty Insurance Software group develops industry-leading reserve analysis solutions for the P&C insurance industry. Our team is based in Atlanta and has over 1,100 users of our software solutions. Client services professionals are our team’s direct interface with our client base of insurance, finance, and actuarial professionals. This position is based in Atlanta and reports directly to the Manager of Client Services.
Our team is a sophisticated and complete software business, including product design, development, and quality assurance; client implementation, training, and support; sales and marketing; and all other traditional business functions. Team members include experienced actuaries, engineers, project managers, insurance industry specialists, and business leaders. We are an entrepreneurial organization that operates within a large global consulting firm, providing our team members the best of both worlds.
You will work directly with insurance company analysts and actuaries to understand their analysis issues, and to help them derive better ways to use our tools to solve their challenges. For example, this may involve more effective use of the system’s capabilities, customized reporting, or even using external VBA or R. You will also help clients implement the systems in their operation, including understanding their data, processes, and reporting requirements, and then training them on the use of the systems once implemented. You should be comfortable speaking with clients and be able to explain technical information in an easy-to-understand way.
You will provide key advice to our development team regarding our clients’ use of the software and what new capabilities will be helpful to them. You will help test and document new features. You may also provide help to the sales team in sales presentations, demonstrations, and trade shows.
In all cases you will be called upon to evaluate situations and challenges, make decisions, and provide advice that helps our clients be more successful in their important and time-sensitive work. Excellent problem-solving skills are essential, as is the ability to prioritize in a fast-paced environment with multiple tasks competing for your time, while remaining attentive, calm, and friendly with the clients.
Yes. Domestic and international travel, approximately 5%.
Bachelors or better in Business or related field.
3 years: Experience with P&C insurance in an actuarial or accounting department or in a consulting role, or experience with P&C insurance loss reserving
Expert skills using Microsoft Excel
Intermediate to advanced experience reading and writing Visual Basic or VBA
Excellent English skills, and ability to write and speak clearly and effectively
Experience using Arius, ReservePro, or ResQ reserving tools
Sharp critical thinking skills, sound judgment and decision-making ability, and both the ability and willingness to clearly articulate your ideas
Intermediate to advanced level understanding of statistics
Experience programming or building models with R or Python
Experience providing virtual or in-person training to peers or clients
The ability to work both collaboratively and independently
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)